Help
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Orders & shipping
Can I order or ask a question on WhatsApp?
Yes. Message us on WhatsApp at (+91) 855-892-6650 to place an order or ask anything. Order and dispatch updates come from a different number, (+91) 855-892-6605, so it's worth saving both.
How soon will my order ship?
Your order is dispatched within 2 to 3 working days (Monday to Saturday, except public holidays).
How long does delivery take?
It depends on your pin code and the courier: big cities are usually quicker, remote areas can take longer. When your order is dispatched we let you know, with tracking details where available.
Do you ship outside India?
Not at the moment. We ship to addresses within India only.
My order arrived damaged or wrong. What do I do?
Tell us within 48 hours of delivery by email or on WhatsApp at (+91) 855-892-6650, with your order number and photos of the product, the packaging and the shipping label. We'll send a replacement free of charge.
Replacements & refunds
Can I return a product?
Because our products are food, we can't take items back if you change your mind. If something arrives damaged, leaking or wrong, we replace it free of charge. See our refund policy for the details.
When do you give a refund?
If we can't send a replacement, for example because the product is out of stock, or if you cancel before your order is dispatched, we refund you to your original payment method. Refunds are started within 7 working days; your bank may take a few more days to show them.
Our products
Where are your products made?
In Amritsar. Our achaar, murabba and sharbat are made in our own manufacturing unit, which is ISO 9001 certified with its own microbial and quality-control labs. Our dry fruits, nuts and seeds are processed and packed there too.
Do your products contain preservatives?
Only our pickles (achaar) and most of our sharbats contain a preservative. Everything else, including our murabbas, dry fruits, nuts, seeds, spices, papad and wadiyan, is made without preservatives. The ingredients are listed on every pack.
How do I store achaar and murabba after opening?
No fridge needed. Close the lid tightly and keep the jar in a cool, dry cupboard, away from direct sunlight. Always use a clean, dry spoon for achaar; the oil in the jar is enough to keep it fresh, so there's no need to add more.
Gifting & bulk orders
Do you take corporate and bulk orders?
Yes. WhatsApp us on (+91) 855-892-6650, call the shop on (+91) 855-892-6665 or send us a note with what you need, and we'll get back to you.
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Still have a question?
Call the shop on (+91) 855-892-6665 or send us a note.