Refund policy

Our products are food, so for hygiene and safety we cannot take back items because you changed your mind. But if something is wrong with your order, we will put it right. This policy explains how.

Damaged, leaking or wrong items

If your order arrives damaged or leaking, or you received the wrong item or an item is missing, we will replace it free of charge, including the shipping.

• Tell us within 48 hours of delivery by email at thethukralstore@gmail.com or by WhatsApp or phone on (+91) 855-892-6650.
• Send your order number and clear photos of the product, the packaging and the shipping label. For a leak or breakage, a photo of the outer box helps too.
• Please keep the product and packaging until we have sorted it out. For a wrong item, we may ask you to send it back unopened, at our cost.

Once we have checked the photos, we dispatch the replacement within 2 to 3 working days.

If we can't replace an item

If we cannot send a replacement, for example because the product is out of stock, we refund the price of that item to your original payment method. For cash on delivery orders we refund to a bank account or UPI ID you give us. Refunds are started within 7 working days of approval; your bank or payment provider may take a few more days to show them.

Items we can't replace

• Products that were opened or used, unless they were damaged or wrong when they arrived.
• Damage reported more than 48 hours after delivery.
• Normal variation in colour, size or texture, which is natural in foods like dry fruits, pickles and murabba.

Cancelling an order

You can cancel an order until it is dispatched. Contact us as soon as possible by email, WhatsApp or phone and we refund the full amount to your original payment method. Once an order has been dispatched it can no longer be cancelled.

Questions and complaints

For any question about this policy, or if you are not happy with how we handled your request, contact our Grievance Officer, Ridesh Thukral, at Thukral Foods, Sultanwind Road, Amritsar 143001, Punjab, by phone on (+91) 79864 58577 or by email at thethukralstore@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.